Refund policy
Return & Refund Policy
We want you to love your Wagglynook tee. If it isn't quite right, we're happy to help.
19-Day Returns
You have 19 days after your order is delivered to request a return or refund. Just email us at wagglynook@gmail.com with your order number and let us know what didn't work out.
Return eligibility
To qualify for a return, your item must be unworn, unwashed, and in the same condition you received it, with tags attached and in its original packaging.
How to return an item
- Email wagglynook@gmail.com within 19 days of delivery with your order number.
- We'll review your request and reply with the return address and instructions.
- Send the item back once your return is approved. Items sent without an approved return request cannot be accepted.
Return shipping costs
If you're returning an item because you changed your mind or need a different size, return shipping costs are the customer's responsibility. If your item arrives damaged, defective, or incorrect, we'll cover all costs.
Damaged, defective, or wrong items
If your order arrives damaged, has a printing defect, or isn't what you ordered, email us within 19 days of delivery with your order number and a clear photo. We'll send a free replacement or a full refund, whichever you prefer.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within [5–10] business days. Your bank or card company may need a little more time to show the refund on your statement.
Exchanges
The fastest way to get a different size or style is to return your original item and place a new order for the one you want.
Non-returnable items
- Personalized or custom-made items (unless defective or damaged)
- Gift cards
- Items that are worn, washed, or damaged after delivery
Questions?
We're here to help at wagglynook@gmail.com.