Shipping policy

Last updated: [Date]

We know you're excited for your pet's new favorites to arrive — here's what to expect.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. During sales or holidays, processing may take up to 5 business days.

Shipping Times

We ship to the United States and United Kingdom from our regional warehouses to keep delivery times as short as possible.

Delivery times are estimates and are not guaranteed; they may vary due to customs, carrier delays, or high-demand periods.

Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and destination. We occasionally offer free shipping promotions — keep an eye on our homepage banner!

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–72 hours for tracking information to update after shipment.

Multiple Items, Multiple Packages

Since we work with specialized suppliers for different product categories, orders with multiple items may arrive in separate packages and at different times. This is normal — you'll get tracking info for each shipment.

Customs & Import Duties

For international orders, your shipment may be subject to import duties and taxes, which are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your country's customs office for more information.

Lost or Delayed Packages

If your tracking shows no movement for 10+ business days, or your estimated delivery date has passed, contact us at [Your Support Email] and we'll investigate with the carrier right away.